Política de reembolso

Last updated: November 7, 2026

We want you to love your purchase. If you are not completely satisfied, we're here to help.

30-DAY RETURNS
You have 30 days from the date you receive your order to request a return. Items must be unused, unwashed and in their original condition and packaging.

HOW TO START A RETURN
Email us at jennyrebecamorales@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item. We will send you a free replacement or a full refund, and you won't need to pay for return shipping.

RETURN SHIPPING COSTS
For returns due to a change of mind, the customer is responsible for return shipping costs.

REFUNDS
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a few extra days to post it.

EXCHANGES
If you would like a different color or variant, return the original item and place a new order.

LOST OR UNDELIVERED ORDERS
If your tracking shows no movement for more than 10 business days, or your order has not arrived within 20 business days of shipping, contact us and we will help locate it or send a replacement.

CONTACT
Questions? Email us at jennyrebecamorales@gmail.com.